Cancellation and Refund Policies

At New Hyderabad Pearls, we are committed to providing high-quality products and ensuring a seamless shopping experience. To maintain fairness and transparency, we have outlined our policies for order cancellations and refunds.

Order Cancellation Policy

  1. Cancellation Before Shipment

    • You may cancel your order within 24 hours of placing it, provided the shipment process has not started.
    • To request a cancellation, please contact our customer support team at [newhyderabadpearls@gmail.com] with your order details.
    • Upon approval, you will receive store credit or an option for an exchange.

  2. Cancellation After Shipment

    • Orders cannot be canceled once they have been shipped.
    • For any issues after delivery, refer to our Exchange Policy below.

No Refund Policy

  1. Refund Policy

    • We do not offer refunds for any purchases made on our website.
    • If you encounter an issue with your order, such as a damaged or defective product, we will assist with an exchange or provide a store credit.

  2. Exceptions

    • Refunds will only be issued if we are unable to fulfill your order due to unforeseen circumstances.

Exchange Policy

  1. Eligibility for Exchange

    • Products are eligible for exchange only in the following cases:
      • The product delivered is damaged or defective.
      • The product received does not match your order.

  2. Exchange Process

    • To initiate an exchange, contact us at [newhyderabadpearls@gmail.com] within 48 hours of receiving the product.
    • Provide the following details:
      • Order ID
      • Description of the issue
      • Photographs clearly showing the defect or error.

  3. Conditions for Exchange

    • The product must be unused, in its original condition, with all tags and packaging intact.
    • Exchanges will only be processed after the returned product is received and inspected.

  4. Exchange Timelines

    • Once approved, the exchange will be processed, and the replacement product will be shipped within [5 business days].

Contact Us

For assistance with cancellations or exchanges, please reach out to us:

  • Email: [newhyderabadpearls@gmail.com]
  • Phone: [+91 9629511193]
Shopping Cart
Scroll to Top