At New Hyderabad Pearls, we aim to deliver your orders efficiently and securely using trusted third-party courier services. Our shipping and delivery policy ensures a seamless shopping experience.

Shipping Policy

1. Shipping Locations

   • We deliver across India through a network of reliable courier services.
   • International shipping is not available at this time.

2. Shipping Charges

   • Shipping charges are calculated based on the delivery location and the weight of your order. The applicable charges will be displayed at checkout.
   • Free shipping promotions, if applicable, will be explicitly mentioned during checkout or on the product page.

3. Order Processing

   • Orders are processed and dispatched within [2 days ] after confirmation.
   • Delivery timelines may vary depending on your location:
     • Metro Cities: Delivery within 3-5 working days.
     • Non-Metro Cities: Delivery within 5-7 working days.
     • Remote Areas: Delivery within 7-10 working days.

4. Tracking Your Order

   • Once your order is shipped, you will receive an email or SMS with a tracking link to monitor your shipment’s progress in real time.

Delivery Policy

1. Delivery Attempts

   • Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful, the order will be returned to our warehouse.
   • Re-delivery requests can be accommodated with additional shipping charges.

2. Unavailability at Delivery Address

   • If you are unavailable during the delivery attempt, you may coordinate directly with the courier to reschedule the delivery.

3. Damaged or Tampered Packaging

   • If the package appears damaged or tampered with upon arrival, please refuse the delivery and contact our customer support immediately. We will assist in resolving the issue or arranging a replacement.

4. Timely Updates

   • Delivery updates will be sent via email or SMS to keep you informed of the progress of your shipment.

Important Notes

• Delivery timelines may be affected by factors beyond our control, such as holidays, weather disruptions, or unforeseen events.
• Please ensure that the shipping address and contact details provided at checkout are accurate to avoid delays or failed deliveries.
• In case of any delivery issues, our customer support team is available to assist you.

Contact Us

For any shipping or delivery-related inquiries, please contact us at:

• Email: [newhyderabadpearls@gmail.com]
• Phone: [+91 9629511193]