Delivery & Shipping Policy

At New Hyderabad Pearls, we are committed to delivering your orders safely and on time through trusted courier partners across India.

Shipping Locations

We currently deliver across India.
International shipping is not available at this time.

Shipping Charges

Shipping charges are calculated based on your delivery location and order weight.
The final shipping cost will be displayed at checkout before payment.

We may offer free shipping on select products or during promotional campaigns. Any such offer will be clearly mentioned on the product page or at checkout.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after order confirmation.

Delivery Time

Once dispatched, orders are typically delivered within 8–14 business days, depending on your location.

Please note that delivery timelines may vary due to factors such as remote locations, public holidays, or unforeseen courier delays.

Order Tracking

After dispatch, you will receive a tracking link via email or SMS to monitor your order status in real time.

Delivery Attempts

Our courier partners will make up to 3 delivery attempts. If delivery is unsuccessful, the order may be returned to our warehouse.

Incorrect Address or Unavailability

Please ensure your shipping details are accurate at checkout.
If you are unavailable at the time of delivery, you can coordinate with the courier partner to reschedule.

Damaged or Tampered Packages

If your package appears damaged or tampered with, please refuse delivery and contact our support team immediately for assistance.

Support

For any shipping or delivery-related queries, please get in touch with our customer support team.