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Return Policy

At New Hyderabad Pearls, we are committed to providing high-quality products and ensuring a seamless shopping experience. To maintain fairness and transparency, we have outlined our policies for order cancellations and refunds.

Order Cancellation Policy

Cancellation Before Shipment

  • You may cancel your order within 24 hours of placing it, provided the shipment process has not started.
  • To request a cancellation, please contact our customer support team at [newhyderabadpearls@gmail.com] with your order details.
  • Upon approval, you will receive store credit or an option for an exchange.

Cancellation After Shipment

  • Orders cannot be canceled once they have been shipped.
  • For any issues after delivery, refer to our Exchange Policy below.

No Refund Policy

Refund Policy

  • We do not offer refunds for any purchases made on our website.
  • If you encounter an issue with your order, such as a damaged or defective product, we will assist with an exchange or provide a store credit.

Exceptions

  • Refunds will only be issued if we are unable to fulfill your order due to unforeseen circumstances.

Exchange Policy

Eligibility for Exchange

  • Products are eligible for exchange only in the following cases:
    • The product delivered is damaged or defective.
    • The product received does not match your order.

Exchange Process

  • To initiate an exchange, contact us at [newhyderabadpearls@gmail.com] within 48 hours of receiving the product.
  • Provide the following details:
    • Order ID
    • Description of the issue
    • Photographs clearly showing the defect or error.

Conditions for Exchange

  • The product must be unused, in its original condition, with all tags and packaging intact.
  • Exchanges will only be processed after the returned product is received and inspected.

Exchange Timelines

  • Once approved, the exchange will be processed, and the replacement product will be shipped within [5 business days].

Contact Us

For assistance with cancellations or exchanges, please reach out to us:

  • Email: [newhyderabadpearls@gmail.com]
  • Phone: [+91 9629511193]
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